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Written by   |   Friday, 03 June 2022 10:28

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Written by   |   Monday, 25 November 2019 11:46

Resolving complaints – quickly and with minimum fuss

We work hard to do the right thing – that’s the kind of business we want to be. If you have a complaint about our products or staff, surveyor, assessor, investigator or the services we provide please contact your intermediary who will liaise with us on your behalf, or write to us at:

We promise to handle your complaint honestly, fairly and as quickly as possible.

Complaint process

We will acknowledge your complaint within one business day and advise the contact details for the person looking after your complaint within 5 business days. We will respond to your complaint within 10 business days (or less to advise you that we need further information from you or another party such as a loss adjuster). If we cannot respond to you within 10 business days because we don’t have the information we need we will discuss reasonable alternative timeframes with you. We will keep you advised of the progress we are making with our response to your complaint.

If you are not happy with our response

We will try our best to reach an amicable resolution. But, if you are not happy with our response or the way we have handled your complaint or we are not able to resolve your complaint to your satisfaction within 30 days from when we first became involved, you may be able to refer the matter to an independent body for review.

Download our complaint resolution guide

External Dispute Resolution (EDR)

AM&T act as agents for Allianz Australia Insurance Limited who are a member of the Australian Financial Complaints Authority (AFCA) scheme which is a free independent EDR scheme. We will also advise you of the timeframe in which you must register your dispute with AFCA.

Approved by the Australian Securities and Investment Commission (ASIC) AFCA reviews disputes that fall within its guidelines. Determinations reached by AFCA are binding on Allianz and AM&T. You can contact AFCA at:

Online: www.afca.org.au
Email:
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne
VIC 3001

If your complaint does not fall within the AFCA rules we will tell you about any alternate EDR options that may be available to you.

Use of your information

We only ask for and take into account information that is relevant to reaching a decision on your complaint.

You can ask to see information about you that we have relied on to assess your complaint and ask us to correct any mistakes or inaccuracies in that information.

In special circumstances or where a claim is being (or has been) investigated we may decline to release this information e.g. if prohibited by legislation or law or the release would prejudice us in relation to your complaint. If we do this we will give you reasons and provide them in writing on request.

Our Privacy Policy also applies to the way we handle your personal information and is available from www.allianz.com.au or by contacting Allianz on 132 664.

Written by   |   Monday, 26 February 2018 14:24

We are here to provide the support you need, when you need it most.

At AM&T, we take the fuss out of making a claim. Claims can made by downloading our claim forms or by contacting our team directly.

CALL

General Claims Advice and Enquiries

1300 386 299

EMAIL

Download a claim form and email the completed form to

If you have a problem with us

If you have a problem with our products, staff, surveyors or the service we provide please contact our Customer Care team.

Customer care

Translating & Interpreter Services

If you have a language other than English as your first language we have a service available to make communicating with us easier for you.

Learn more

How to Make a Claim

Type of claimDownload form
Cargo Claims Download
Carriers Claims Download

AM&T Claim Forms

Find the right claim form using the table below

Type of claimDownload form
Cargo Claims Cargo Claim Form
Carriers Claims Carriers Claim Form
Commercial Hull Claims Commercial Hull Claim Form
Marine Liability Claims Marine Liability Claim Form
Home Contents Claims Home Contents Claim Form
Written by   |   Monday, 12 February 2018 17:17

Rest Easy. AM&T are the experts you can trust.

Our team of marine specialists are here to help. If your client already has a policy you may like to contact your account manager or regional underwriter. If your client does not yet have a policy with us, we have a central number allowing you quick access to our team for general enquiries, quotes or claims.

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GENERAL ENQUIRIES

Quotes, enquiries and claims.

p: 1300 386 299
e:

SPECIFIC ENQUIRIES

Find a specific team member to discuss your policy or enquiry. Our dedicated sales, claims and policy team is at your service.

Meet the team

If you have a problem with us

If you have a problem with our products, staff, surveyors or the service we provide please contact our Customer Care team.

Customer care

Translating & Interpreter Services

If you have a language other than English as your first language we have a service available to make communicating with us easier for you.

Learn more

Customers with hearing difficulties

If you are deaf and / or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.

Please visit the National Relay Service website for more information.

National Relay Service Website

noun headset 1301783 326295

National relay service users

TTY users call 133677 and then ask for 13 1000

Speak and listen users call 1300 555 727 and then ask for 13 1000

Internet relay users connect to the NRS then ask for 13 1000

Written by   |   Monday, 12 February 2018 17:14

Marine, Cargo and Carriers policies from AM&T are available via Sunrise Exchange allowing you to quote, bind or renew existing policies.

Written by   |   Sunday, 11 February 2018 18:48

Our Claims Experts

AM&T Underwriting Team

Written by   |   Saturday, 10 February 2018 17:27

Whether your client is a road carrier in Tamworth, a tug operator in Brisbane or a seafood importer from Adelaide, AM&T will take the time to truly understand your needs.

Find the best person at AM&T to talk to about your policy enquiry, quote or claim.

Written by   |   Saturday, 10 February 2018 17:15

AM&T is a specialist in the Australian marine and transit insurance market

We are the trusted partners for insurance brokers and their clients in the sometimes complex world of marine and transit insurance. Our expertise runs deep and our passion for all things marine and transit shines through in the knowledge, service and support that our dedicated team provide.

Every member of our team is a specialist in their field and can support you all the way from initial enquiry through all the stages of your policy life cycle. Our policies are underwritten by one of the biggest names in insurance, Allianz.

At AM&T our knowledge runs deep.

Our Mission

Our mission is to make your life easier by providing you with exactly the specialist advice, underwriting and claims service you need, when you need it, with the minimum of fuss.

At AM&T our aim is to provide brokers with the best solutions for their clients marine and transit insurance needs. We provide specialist knowledge, superior service and support. 

Our Team

At AM&T, we have true experts, people who have a deep understanding, a passion and an ongoing curiosity for everything marine.

Our people are known as 'Marinos' in the industry, many have worked with some of the biggest clients in marine, across complex territories, under frequent pressure and for high stakes.

We focus on quality, detail and precision when it comes to bespoke policy drafting. We listen to the needs of our brokers and maintain close relationships throughout the policy drafting process and beyond. Brokers can rest easy in the knowledge that our team are empowered to make informed and educated decisions.