Rest easy. Our knowledge runs deep.
At AM&T we deal with marine and transit insurance all day, everyday. We know the industry inside and out. We understand that as brokers you deal with so many other industries and aspects of insurance and risk management. You can rest easy in the knowledge that our team have you covered when it comes to specialist knowledge of all things marine insurance.
Our team are ready to support you and can answer your specific questions, however we have a list prepared a list of frequently asked questions so you can attend to your client’s needs efficiently and with a minimum of fuss.
What AM&T policies can be completed online?
We have simplified the transactions of straightforward marine risks being:
- Cargo policies with a limit of up to $1m and sendings of up to $10m
- Carriers policies with a limit of up to $250,000 and GFE up to $500,000
- A variety of straightforward commodities with more difficult commodities requiring referral to an AM&T Underwriter
Alternate limits, sendings, commodities or GFE can be referred online or you can contact your local AM&T Underwriter via phone or email to discuss further.
Who can I contact if I need support using the AM&T online system or have a question concerning the policy I am creating?
If you need policy assistance during the online quoting process or afterwards, you can contact our underwriting specialist team who will help you navigate the best outcome for your client.
Phone: 02 8263 9436
Phone: 02 8258 6563
If you are having difficulty navigating the system or having techinal issues please email or phone our technical support team with your query.
AM&T Online Support
Phone: 02 8258 5244
What do I do if my quote becomes a referral?
If your quote requires review, you will need to submit the quote through Sunrise for underwriting support to review. If you need to follow up on a referral you can simply call our underwriting support.
How do I know if a claim has been received?
You will receive a confirmation email, with a claims number within 1 business days of us receiving your notification. If the information provided requires urgent attention a member of team will respond within the business day of notification otherwise a claims handler will respond to you with the next steps within 3 business days of your advice on a new matter. The approximate time for claims to be processed varies but the more comprehensive information we have on an incident the speedier we are able to process your client's claim. Please use the appropriate claim forms to assist identify the type of information we will be seeking to assess the claim.
When it comes to claims, what is the process if I disagree with a claim assessment?
We strive to do things the right way and keep our customers happy. If you have a complaint about our products or services, our objective is to resolve it in a fair, transparent and timely manner.
If you disagree with the way a claim has been assessed please speak to the claims handler managing your claim. The matter can be escalated to the AM&T Claims Manager for the assessment to be reviewed and we will come back to you after this been undertaken.
Why is it important to have specialist underwriters for marine and transit insurance?
Marine underwriting can be very complex, there are many factors to consider. As brokers you deal with clients from many industries, that is why our specialist marine underwriters are such a valuable resource for you. We are specalists in marine and transit and can therefore provide you with expert advice to assist your clients.
When it comes to underwriting, what if I disagree with a decision on underwriting?
If you disagree with a decision please speak to the underwriter handling your account and ask for escalation to GM Underwriting so we can ensure we review the decision and come back to you after additional consideration.