Thu Jan 28 2021

Annie Burca is a senior consultant within Claims team in Sydney and a self-confessed workaholic. Annie has been handling claims for AM&T for nearly 8 years and she loves nothing more than seeing an empty inbox at the end of a busy day, knowing that she has assisted clients in managing and resolving their claims.

 

Name: Annie Burca

Company role: Senior Claims Consultant, Sydney

Years of Experience in Marine Insurance: 15 Years

What was your first-ever job?

I grew up in Romania, and after completing my university degree in financial management and accounting, I started my first role in customer service for a mobile phone company. I remember the rigorous interview process which included multiple interviews as well as several tests, so I was extremely pleased when they advised I was successful.

About a year after starting this role, I decided to make the move to New Zealand and then onto Australia, where I have been for the past 20 years.

What have you enjoyed most about working at AM&T?

The part of my role I enjoy most is being part of a team of exceptional people. The team is always supportive, helpful and willing to share their knowledge. Working in the claims team, I get to talk to many brokers and help them with their complex claims. I enjoy the challenge of each claim as they are all very unique, but mostly I enjoy seeing a mutually positive outcome for the client and for AM&T.

What advice would you give a newcomer to the industry?

Listen to your instincts, if you love what you do, you will be able to do anything.

What have you learned during your time at AM&T?

The opportunities for learning are endless, especially when it comes to continual improvements to technology, systems and processes. I’ve realised the truth in the old proverb that ‘patience is a virtue’ and that hard work, pays off.

What do you enjoy doing on your days off?

On the weekends I am very busy being a mum. I have two children and they keep me busy with weekend activities. I also have to admit that I honestly like to cook and clean! When I am not working at home or at the office, I do enjoy getting out for walks in nature and sunshine.

shout out to your favourite charity…

The Heart Foundation is a great charity that focuses on prevention of heart disease in Australia. It also supports people who have suffered from heart disease with ongoing initiatives, recovery and heart health programs.

Find out more here: https://www.heartfoundation.org.au/

Quote of the day:


"The only person you are destined to become is the person you decide to be."