Tue Apr 13 2021

Chris Kelly is AM&T’s Operations Manager and our team’s ‘go-to’ for everything technology related. He’s been with AM&T for over 11 years and during this time, he has worn many hats from underwriting and customer service to operations where the team rely on him to manage the system upgrades, ongoing IT related maintenance and other system-related projects.

Known by the team as ‘Mr fix it’, Chris is an integral part of the team and a conduit between AM&T and Allianz when it comes to systems. He supports the AM&T Online system reviewing functionality and enhancements in conjunction with Allianz, making it easy for brokers to process their policies online, and he is always willing and able to help with whatever challenge is thrown at him.

Name: Chris Kelly
Company role: Operations Manager, Sydney
Years of Experience in Marine Insurance: 21 Years

What was your first-ever job?

I began my working life in the mailroom at a law firm in the CBD. Soon after I moved into Insurance, working for MMI Insurance/Allianz in the workers' compensation division and the broker division.

I moved to Queensland for a few years and then came back to Allianz/AM&T in Sydney for the past 11 years in a variety of roles including underwriting, customer service and operations.

What have you enjoyed most about working at AM&T?

I enjoy being part of a successful and fast-growing business and all the challenges that present due to this rapid growth. I enjoy the varied challenges that each day presents, and I rise to the challenge of investigating system issues that arise and finding solutions or workarounds.

Describe what a general day at AM&T looks like for you?

Every day is a new day and a new challenge. My working days are extremely varied and my duties can range from dealing with general systems issues, attending meetings with a range of stakeholders in relation to upcoming IT system enhancements and scoping future changes for AM&T systems, through to reporting responsibilities and internal operations team management duties.

The most challenging aspect of your role?

During my time as Senior Underwriter, I was involved in the handling and administration of one of the large multinational programs with many moving parts in play. Aside from the general day to day handling of the account, there are various obstacles to navigate from time zone differences, local legislations and rules to consider, reinsurance arrangements including all the challenges of premium collection & allocations, currency conversions and of course documentation issuance.

What advice would you give a newcomer to the industry?

Find a mentor and learn as much as you can. Knowledge is key and this will help you be the best you can be in whatever direction you take.

What do you enjoy doing on your days off?

Over the years, I’ve enjoy travelling and exploring new destinations however that has been non-existent this year. I'm also a bit of a car enthusiast and enjoy motorsports and the occasional drive around Eastern Creek Raceway. I also enjoy long drives and will sometimes tag along on some car meets with other like-minded car enthusiasts.

shout out to your favourite charity…

Reachout Australia – The most accessed online mental health service for young people and their parents in Australia. They provide support for our young ones, which is especially important at the moment given these unusual times of uncertainty.

Quote of the day:

Plan your work for today and every day, then work your plan!